Keep customer privacy requests organized from start to finish.
PrivacyPilot gives Shopify merchants a clear workflow for tracking customer data access and deletion requests, important deadlines, completion records, and request documentation.
Privacy requests should not live in scattered emails and spreadsheets.
When a customer asks to access or erase personal data, the merchant may need to coordinate several steps and retain a clear record of what happened. PrivacyPilot helps organize that process so requests, deadlines, notes, reports, and completion details stay together.
What PrivacyPilot does
Central request workflow
Manage customer data access and deletion requests from one place instead of scattered inboxes and spreadsheets.
Deadline visibility
See the status of each request and the deadlines that matter, so nothing slips past quietly.
Request reports
Generate clear records and downloadable reports of request activity when you need them.
Documented history
Keep an audit history of completed request activity so you can show what was done and when.
How it works
- Create or record the customer requestLog the access or deletion request when it arrives so it enters a tracked workflow.
- Track the required workflow and statusFollow each request through its steps with clear statuses and deadline visibility.
- Complete the request and retain the reportClose out the request and keep the documentation and report for your records.
Built for Shopify merchants who want a clearer privacy-request process.
PrivacyPilot suits small and growing merchants who handle privacy requests themselves and want the process documented properly, without adding heavyweight tooling or a complicated setup.
Trust and privacy
PrivacyPilot follows the same trust-first approach as every SurfSafe app: focused functionality, transparent behavior, and no confusing settings.
PrivacyPilot helps merchants organize and document privacy-request workflows. It is not legal advice and does not guarantee compliance with any specific law. Merchants are responsible for understanding the requirements that apply to their business.
Frequently asked questions
What types of requests can PrivacyPilot track?
PrivacyPilot tracks customer data access and deletion requests, along with their statuses, deadlines, notes, and completion records.
Does PrivacyPilot replace Shopify's native customer data tools?
No. Shopify provides native actions for certain customer data requests. PrivacyPilot adds an organized workflow for tracking, documenting, and reporting the merchant's process.
Does PrivacyPilot guarantee GDPR or CCPA compliance?
No. PrivacyPilot is a workflow and documentation tool. It does not provide legal advice and does not guarantee compliance with any law. It helps you keep your own process organized and documented.
Where can I get support?
Email support@surfsafe.io and we will help you directly.
Questions about PrivacyPilot?
For app support or merchant questions, contact SurfSafe. We answer directly, without a ticket maze.
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