Review risky orders before they are fulfilled.
SurfSafe Fraud Alerts helps merchants identify orders that match configured risk signals, place them on hold, and notify the team for review.
Shopify App Store link coming after approval.
Catch risk before fulfillment, not after.
Most fraud problems become expensive at the same moment: when a risky order ships. Once a package is out the door, the merchant's options shrink fast.
Fraud Alerts moves the review earlier. Orders that match your configured risk signals are placed on hold and your team is notified, so someone can look before anything is fulfilled.
What Fraud Alerts does
Configurable signals
Define the risk signals that matter for your store, so flagged orders reflect your real risk picture instead of a generic score.
Automatic order holds
Orders that match your signals are placed on hold automatically, keeping them out of fulfillment until someone reviews them.
Team notifications
Alerts go out when an order is flagged, so the right person can review it before shipping.
Merchant-controlled review
Final approval, cancellation, and refund decisions stay with the merchant. The app surfaces risk; you decide what happens.
How it works
- Configure your risk signalsChoose the order characteristics that should trigger a review for your store.
- Matching orders are held and your team is alertedFlagged orders go on hold automatically and a notification goes out.
- Review and decideYour team reviews the order and makes the call: fulfill, cancel, or refund. The decision is always yours.
Who it is for
Fraud Alerts is built for Shopify merchants who want a second look at risky orders before fulfillment: stores that have been burned by a bad order, teams that split fulfillment duties, and merchants who would rather review five flagged orders than dispute one chargeback.
Trust and privacy
Fraud Alerts supports merchant review. It does not promise to eliminate fraud or chargebacks, and it does not cancel or refund orders on its own. It flags, holds, and notifies so your team can make an informed decision.
Frequently asked questions
Does Fraud Alerts guarantee that fraud is prevented?
No. It helps your team review risky orders earlier. It does not eliminate fraud or chargebacks, and no tool honestly can.
Does the app cancel or refund orders automatically?
No. Flagged orders are placed on hold and your team is notified. Approval, cancellation, and refund decisions stay with the merchant.
When will the app be available?
SurfSafe Fraud Alerts has been submitted to Shopify and is awaiting approval. The Shopify App Store link will be added here once the listing is public.
Where can I get support or updates?
Email support@surfsafe.io or use the contact form to ask a question or request launch updates.
Want to know when Fraud Alerts launches?
Contact SurfSafe and we will let you know when the app is live on the Shopify App Store.
Get launch updates See all SurfSafe apps